We want to ensure your shopping experience is smooth and enjoyable. If for any reason you need to cancel or return a product, we’ve made the process simple. Please read our Cancellation and Refund Policy below.
Order Cancellation
Cancellation Window: You can cancel your order within 2 hours of purchase. After this period, orders will be processed and shipped, and cancellations cannot be accepted.
How to Cancel: To cancel your order visit "My Account" > "Orders" and cancel your order.
Refund Process for Cancellations: If your cancellation is approved, we will issue a full refund to your original payment method within 5-7 business days.
Refund Policy
We want you to be fully satisfied with your purchase. If you're not happy with your order, we offer a straightforward refund process:
Eligible Products for Refund:
Unworn, unwashed clothing items (like T-shirts, etc.) in their original condition.
Unopened, unused accessories (like bottles, notebooks, etc.).
Non-Refundable Items:
Products that have been washed or worn.
Custom or personalized items (if applicable).
Products purchased during a clearance or final sale.
How to Request a Refund
Initiate the Return: Contact our customer support team at support@poqolo.com or use the Contact Us form on our website with your order number and the reason for your return.
Return Shipping: If your return is approved, we will provide you with a return shipping label. Return shipping costs will be at the customer's expense unless the product is defective or incorrect.
Return Window: We accept returns within 7 days of receiving your order (for selected products only).
Refund Processing: After receiving the returned item(s), we will inspect them to ensure they meet our return policy criteria. If approved, we will process your refund to your original payment method.
Timeframe for Refunds: Refunds will be processed within 5-7 business days after receiving the returned item(s).
Exchanges
If you would like to exchange your item for a different size or color, please follow the refund process and then place a new order for the replacement item.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, we apologize for the inconvenience. Please contact us immediately at support@poqolo.com with the following:
Your order number.
Photos of the damaged or incorrect item(s).
We will take care of the return shipping costs and issue a full refund or send a replacement item.
Important Notes
Refunds(only for selected products) can only be processed to the original payment method used at the time of purchase.
If you paid with a gift card or store credit, your refund will be issued back as store credit.
Sale items or promotional items are subject to specific refund conditions based on the offer.
Customer Support Hours
Monday – Friday: 10:00 AM – 6:00 PM
Saturday: 10:00 AM – 2:00 PM
Sunday: Closed
Copyright © poqolo.com